Find a reputable business?

Complaints and Resolutions

Valve Corporation complaints

Read Complaints File Complaint View Full Report

PO Box 1688
Bellevue, WA 98009 | Get Directions

(452) 889-9642

http://www.steampowered.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Valve Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Valve Corporation

Sort by

6/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

5/13/2021

www.steampowered.com/wallet,bought a card for $150 this morning, scratched the access code and sent it to a friend to use, steam power says the card has already been used and wants me to give them $5 more to talk to someone, this is not the first time I have been, ripped off by this organization but it is the last, I will complain to the federal trade commission as well, we need some internet cops jailing rip offs. Resolution Sought I want the card I purchased to work for the prescribed amount or I want my money back, I paid cash and have receipt.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile