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Valvoline Instant Oil Change complaints

7391 Baltimore Annapolis Blvd
Glen Burnie , MD 21061
| Get Directions

(410) 760-5344

http://www.vioc.com

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Total Amount in Dispute:
$88.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Valvoline Instant Oil Change closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Valvoline Instant Oil Change

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6/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $88.16 Amount Settled: $0.00

Customer Complaint

5/17/2022

I went to Valvoline closest to my house to get a oil change with the coupon I had and after checking my car over the lady stated that I couldn't get the conventional oil in my vehicle, so I couldn't use my coupon. I asked the lady how much the oil change I would need would be and she stated that it will be $78.99 for the cheaper one and they have one for $100+ that they do more with. I said I'm going to go home and discuss this with my husband and I'll let you know. Well I was able to gain a $25 off coupon for my synthetic oil change. My family and I went to the Glen Burnie on Ordance Road location to get the oil change and upon pulling up I stated that I wanted the $78.99 oil change and I stated that 4 times. So he scanned the coupon and I paid and I left. They didn't give me any receipt or anything. I went home and got a notification from my cldebit card stating that I paid $83.16. I said oh heck no this is totally wrong and it shouldn't have even been $60. I went out later that evening to go to dinner went to wash my windows and there was zero wiper fluid. I popped the hood and there was zero wiper fluid and all my other fluids were low as well. They filled nothing up, didn't check my tire pressure either. I'm honestly starting to believe they didn't even preform the oil change. I'm very very upset with valvoline and I'm most likely never going back. I've been going to Valvoline for years with my cars and never had a problem until this time. Resolution Sought At this point I just want my money back $83.16. They did nothing they were supposed to do and I believe they were intentionally trying to get over on me.

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