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Valyou Furniture complaints

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91-5431 Kapolei Parkway
Kapoeli, HI 96707 | Get Directions

(888) 913-2008

http://valyoufurniture.com

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Total Amount in Dispute:
$12,501.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

4 complaints against Valyou Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Valyou Furniture

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6/18/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

3/17/2023

I ordered a couch in January 22' that didn't get delivered in March like they said it would. I emailed and called numerous times to get a new delivery date and couldn't get a hold of anyone for a few months. When I finally did they said they couldn't deliver until July of 22'. I cancelled the order and asked for a refund. They never processed the refund that they said they would process. I've been emailing them to send a check because the old credit card we had is expired so they can't refund this account and they keep sending me back to my credit card company to dispute the item. I can't dispute the transaction with my credit card company because it's beyond the 90 day. Valyou said they can not do anything to resolve this matter. They mentioned giving store credit but they said they can't do that and retracted that statement. " I understand that you are unhappy with the current resolution and would like a different outcome. However, I have exhausted all of the options available to me and do not have any other resolutions to offer at this time. I know how upsetting this is, however, we do not have any other option to process the payment back aside from processing it as a store credit or having you dispute with your bank for the charges." Very upsetting! Resolution Sought Refund the couch

Company Response

6/5/2023

Based on our records, the store credit in the amount of $1,686.69 was processed last March 27, 2023. A new order was placed using this credit last March 30, 2023 and was successfully delivered last April 7. If this is not the correct order, please provide the specific order number associated with this issue.

12/11/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

I ordered from furniture 3 months ago. The company does not provide any details on when furniture is arriving and they stopped answering my calls or emails. This is very unprofessional and never received my furniture. Resolution Sought To refund me for never receiving my furniture.

Company Response

11/24/2022

We hate to see you go, Juliet/Lidia. Based on our records, your order was already canceled. However, when we attempted to process a refund it didn't go through. Due to the payment processor not being set up that way, we are unable to file a refund. The best and fastest way for you to receive your money back to your original payment method is by disputing this transaction with your bank. We don't offer this lightly because we are charged with every dispute but at this point, this is our only option. Feel free to reach out should you need help with this.

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