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VanDevere Buick complaints

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300 West Market Street
Akron, OH 44303-2185 | Get Directions

(330) 227-6166

http://www.buickvandevere.com

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Total Amount in Dispute:
$12.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against VanDevere Buick closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against VanDevere Buick

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11/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $12.00 Amount Settled: $0.00

Customer Complaint

10/28/2022

I didn't know They sold me a van 2014 Dodge grand caravan and didn't tell me it was a salvage junk rebuilt fire flood lemon and it's been very dangerous to drive I got in a car accident an and put it in there collision shop for 9 months, I left it there when I got it out it was more dangerous and got me in another accident. The day they sold me it was 9/16/2020 and I need y'all help. They refuse to take it back when I first got briving me saying it a good caravan. Resolution Sought Refund me all my money back an pay for my time they wasted an highly almost getting me killed.

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