Complaints for Vanguard Capital Group, LLC in Aliso Viejo, CA

6-B Liberty, Suite 215
Aliso Viejo, CA 92656 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company refuses to refund security deposits once equipment leases can not be financed. Some complainants allege they received pre-approved equipment leases; however, after paying upfront fees the leases do not get funded. Other complainants allege the company says they are keeping a documentation fee; however, refuses to refund the remaining balance of the security deposits.

The company responds to complaints by giving partial refunds, stating the customers are denied due to inaccurate information on the application or by honoring the leasing contracts.

Complaint Closing Statistics

0 complaints against Vanguard Capital Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Vanguard Capital Group, LLC complaints