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Vanguard Vehicle Armor complaints

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2312 Park Avenue #474
Tustin, CA 92782 | Get Directions

(888) 684-1273

http://www.vanguardvehiclearmo...

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Total Amount in Dispute:
$13,819.00

Total Amount Settled:
$1,400.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

15 complaints against Vanguard Vehicle Armor closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
11	Unanswered

15 complaints against Vanguard Vehicle Armor

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1/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,597.98 Amount Settled: $0.00

Customer Complaint

12/13/2023

In November 2017 I was contacted by Vanguard about my trucks factory warranty that was about to expire. I still had 7 plus months left on my bumper to bumper factory warranty. The salesman explained that it would be $100 dollars down , and then $146.94 a month starting January for 17 months for the ultimate coverage package. I paid the $100 down and made $146.94 from January 2018-May of 2019 for a total of $2597.98 . I received a booklet in the mail with a card that had my contact # , vin # , expiration date 12/20/2023 or mileage of 76,000 , deductible of $100 . In October of 2023 my air conditioner quit working , and my front right brake caliper seemed to be sticking and would pull to the right . I took the 2015 GMC SIERRA truck on November 20,2023 to my local GMC mechanic and informed them of my extended warranty from Vanguard Vehicle Armor , then explained what was wrong. Air conditioner ,brake caliper sticking ,and also driver side heated seat not working. It took a week for Vanguard to send a inspector to look at the truck,and GMC contacted me on Friday November 25 at 8:00 am saying Vanguard had said that they were canceling my warranty because of the altered suspension. The GMC guy told him that this was a Southern Comfort package from the factory that the customer bought brand new off the lot. Then Vanguard said I would need to contact customer service. I've been calling 10 times a day with everyone saying it's in review. No returned calls for 17 days! Exp. Dec. 20 Resolution Sought I had to pay for the repairs myself right here before Christmas. All calls are recorded at Vanguard, I explained the vehicle to the salesman , bought the warranty in good faith. Either reimburse me for the repairs or give me a full refund of $2597.98 ! This is RIDICULOUS that a company can just ghost a customer like this with no repercussions. I believe Vanguard is waiting for my warranty to expire on Dec. 20,2023 to return my call . If not resolved, I will contact my State Attorney General !

8/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

7/31/2023

One day after the 30 days vanguard is refusing to refund the 50.00 that I payed even though I was told they would Resolution Sought To get my 50.00 back

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