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Van's Body Shop complaints

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14905 NC Highway 41 South
Fairmont, NC 28340 | Get Directions

(910) 628-7200

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Total Amount in Dispute:
$3,700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Van's Body Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Van's Body Shop

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8/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

7/7/2021

I paid him 3700.00 to fix the front end of my car. He didn't fix it out fog lights in. They don't work. Air conditioning doesn't work. Horn doesn't work. Tire was flat showing wire on the front and he didn't change it. Car was nasty. He had oil changed on the window the sticker said 1000 miles less than what's showing on the car. So someone was driving it. I paid him cash to fix the car in March 2021. I got the car back in July 2021. He wouldn't answer calls, he wouldn't be at the shop when I went. If I got him he would always say middle of week or end of weekend til I told him I would get law involved. He doesn't need to have a business license at all. Resolution Sought Pay me back or take his business License he doesn't need to take advantage of anyone else.

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