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Vantage Deluxe World Travel complaints

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90 Canal Street
Boston, MA 02114 | Get Directions

(617) 878-6000

http://www.vantagetravel.com

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vantage Deluxe World Travel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vantage Deluxe World Travel

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12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

We booked a cruise to Egypt, Jordan and Israel for October 2023. The company never informed us that this sold out cruise was cancelled. Without out consent they rebooked us for this April 2023 when we can't go since we will still be in Mexico. We just discovered by accident cruise was cancelled. Very hard to get them on the phone regarding a refund. I have read horror stories of other customers not getting money back from this company. They have left travelers stranded In other countries and at airports. Resolution Sought We want a complete refund.

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