Find a reputable business?

Complaints and Resolutions

Vapes Super Store #1004 complaints

Read Complaints File Complaint View Full Report

1680 Campbell Lane, Suite 109
Bowling Green, TN 42104 | Get Directions

(615) 285-9468

https://vapessuperstore.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$27.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vapes Super Store #1004 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vapes Super Store #1004

Sort by

12/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $27.39 Amount Settled: $0.00

Customer Complaint

11/20/2023

This company sold vape products to my underage son online and shipped it to my address. I caught it on our bank statement (because I have access to my son's account because he is a MINOR) and I contacted them, did as they instructed, and I refused to sign for the delivery and it was returned to the sender . I contacted them again through email and explained the situation, having had several correspondences with Den and he said he would refund this transaction when they recieved it back in the mail. My postal informed delivery tracked it back to them on November 6th. However they aren't proceeding with the refund. The last email I sent asking about this they replied stating when their team "receives it and processes it, it will be refunded. " I recieved that email. November 14th. I have been understanding up to this point, however, this should have been resolved by now, considering the circumstances. This wouldn't even have been an issue if this company verified customers ID when purchasing their products. Resolution Sought I want my son's debit card refunded, And I would like them to start ID'ing their customers.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile