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Varney Buick GMC complaints

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260 Hogan Road
Bangor, ME 04401-4206 | Get Directions

(207) 990-1200

http://www.varneygmc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Varney Buick GMC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Varney Buick GMC

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8/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/5/2023

Bought car a year ago, a 2020 Mitsubishi. Paid cash. Was today it was in great shape. Rear sensor went out within, months and tire pressure sensor went bad within 2 months. Took it to them twice but refused to do anything, car runs bad. Found out oil pan had been silicone on when I got oil changed. They took advantage of an 80 year old woman with a disabled husband. Resolution Sought I want this car fixed no cost to me as they lied and hid facts about the car.

Company Response

8/16/2023

I talked to her and offered to check her vehicle over and help her with some on the repair costs. I haven't heard from her so I assume she is not interested.

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