Find a reputable business?

Complaints and Resolutions

Varo Money, Inc. complaints

Read Complaints File Complaint View Full Report

PO Box 108
Draper, UT 84020 | Get Directions

(877) 377-8276

http://varomoney.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$15,384.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Varo Money, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Varo Money, Inc.

Sort by

2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15,383.82 Amount Settled: $0.00

Customer Complaint

1/10/2024

On November the 5-9 of 2023 my account was hit for a total of 15,383.82. I filed a dispute claim number #a73c and #d221 they denied the claim immediately stating there was no error in the dispute. I called the police and got a police report. And appealed the dispute it was reopened I had to wait another 10 business days the day before they were supposed to give me provisional credits I was told that my dispute was denied this time they stated that I was responsible. I asked them to show me the supporting documents of how they came to that conclusion because they never reached out to the merchants. They sent me some bogus paper work that shows no fault of my own, and I'm still missing money , so even though I'm not supposed to I took matters into my own hands I reached out to merchants and got full documentation from their claims dept that the charges were not only fraudulent I wasn't even in the store the days the money was stolen from my account. I took the documentation and sent it into the bank with new claim numbers #32e1 #d12f I was supposed to have a update/ credits on or before Jan 2-3 today is the 9th I called them and they are now telling me I have to wait up to 45 days for any type of update between all of the disputes, closure,/appeals I've already waited well over 30days. Not only that they made me change all of my passwords etc because they got a ping that someone tried to change my password/email so the bank KNEW my account was compromised and did NOTHING about Resolution Sought I want a refund of all money

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile