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Vault Wholesale complaints

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1048 West Robinhood Drive #7945
Stockton, CA 95267 | Get Directions

(503) 213-3352

http://www.vaultwholesale.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Vault Wholesale closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Vault Wholesale

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9/18/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/19/2022

Bought a "BU"Brilliant Uncirculated,$20 Gold,pre 1933 from CEO,Vault Wholesale,,he will stick it 2 u,if you let him,Fraud!!was going 2 buy a $5 Indian Head,but he wanted $43 higher than JM Bullion,he sent Email showing the coin had been sold,& stated that I ask for him 2 sell 2 me for that price???? I declined. I received$20 Gold coin,Not! "BU",the coin was Fine minus at most!Bad feelings all around,CEO sends return lable,I ask 4 coin replacement,or pay difference of Gold price when coin is received,no comment!CEO acknowledged received Gold coin,sent Email Gold was $1810.39 at time of receipt,$94.39 above my buying price,still I ask 4 a coin replacement no comment from CEO,CEO check 2 b wrote,7 to 10 business days???This mans home page,5 Star,Satisfaction,customer SERVICE!!second to none,has No! Complaints!Why did he pick me to get his first complaint?If he don't send me another coin or don't add that $94.39 to check,he will b Stealing that money from me Resolution Sought Would like 2 have what I paid for,a "BU"Brilliant Uncirculated,$20 Gold Liberty,pre 1933 coin. I will send photos of Fine Minus coin that CEO sent me,if BBB will send me an Email address

Company Response

9/4/2022

Customer purchased coin. He didn’t like it. I accepted the return, paid for the return shipping and promptly issued a full refund.

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