Complaints for Vengroff Williams, Inc. in Anaheim, CA

P.O. Box 70019
Anaheim, CA 92825 | Get Directions

(714) 889-6200

http://www.vwinc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege billing disputes and dissatisfaction with customer service. Most complainants allege the company attempts to collect on debts that are invalid or not the customers. Complaints also allege experiencing unprofessional and rude behavior from company representatives. Some complainants allege the company failed to provide proof of the debt. The company responds to complaints by providing account information or proof of the debt and by adjusting or closing accounts. In some cases the company made notations on the customers account not to contact them during certain business hours. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Vengroff Williams, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Vengroff Williams, Inc. complaints