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Venmo complaints

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117 Barrow Street
New York, NY 10014 | Get Directions

(855) 812-4430

http://www.venmo.com

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Total Amount in Dispute:
$77,604.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

92 complaints against Venmo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
92	Unanswered

92 complaints against Venmo

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7/28/2026

RESPONSE: Complaint was not answered Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

7/2/2026

I just downloaded the venmo app and had $160 sent to me , I wasn't exactly sure how to retrieve my money, I tried to tap and pay and it declined several times, I then tried to add a debit of my own and my account was frozen. This has been about 5 days now, I went on their website venmo. Com/ recover and they requested a document proving my identity, I then uploaded a picture of my driver's license, and they replied we need to very the banks for the card your trying to add to your account, I sent an email explaining that.... Again nothing so I have money in this app that I can't to I can't send it back to the person who sent it... They have my venmo account frozen for about 5 days now with absolutely no reply email nothing, I don't know what else to do.... The women's name is Larian Resolution Sought Please unfreeze my account so I can get access to my funds, or at least reply to my many emails I have sent , I'm getting nothing from these for 5 days now. I don't have any unpaid balances with venmo app. And I don't understand

5/18/2026

RESPONSE: Complaint was not answered Amount in Dispute: $435.00 Amount Settled: $0.00

Customer Complaint

4/22/2026

Writing Subject: Complaint Against Venmo – Account Suspension Following Report of Unauthorized Transactions To Whom It May Concern, I am filing a formal complaint against Venmo regarding the sudden suspension of my account and the continued restriction of my funds after I attempted to report multiple unauthorized transactions. On a recent call with a Venmo representative, I explained that in addition to a few already identified transactions, I had approximately 25 additional unauthorized transactions that I intended to dispute. The representative instructed me to gather the dates and amounts and call back to proceed with filing those disputes. Immediately following that conversation, my Venmo account was suspended. Since that time, I have been unable to access my funds or properly continue the dispute process. I have not been provided with a clear explanation for the suspension, nor have I been given a reasonable path forward to resolve the issue. This situation is extremely concerning to me. I made a good-faith effort to report unauthorized activity on my account, and instead of receiving support, I was locked out of my account and left without access to my funds. The timing of the suspension—directly after notifying Venmo of additional disputes—raises serious concerns about how my case is being handled. I am requesting the following: A clear explanation for the suspension of my account. Immediate access to or release of any funds not directly tied to dispu Resolution Sought Reinstate my account , as well as reimburse me for time , work missed , etc.

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