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Venmo complaints

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117 Barrow Street
New York, NY 10014 | Get Directions

(855) 812-4430

http://www.venmo.com

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Total Amount in Dispute:
$106,668.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

108 complaints against Venmo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
106	Unanswered

108 complaints against Venmo

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4/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

3/19/2025

Yes, I was a victim of theft with my phone and wallet being stolen and I have a police report. They're fighting this as a fact and that II am not the one who has made or authorized nor know who authorized these unauthorized charges I have submitted disputes. I have appealed disputes decisions, even providing police reports. Backing up, that's my card and phone and wallet withholding. All information in passage words was compromised and stolen, and they still are denying my disputes Resolution Sought Give me my money back for the unauthorized charges. In the amounts of 3500 plus compensation for money out-of-pocket spent and time lost from work. Dealing with the situation, postal services, legal fees, document filing fees, which incurred in the amount of Forty seven hundred dollars and to issue the funds in under thirty days

4/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,058.84 Amount Settled: $0.00

Customer Complaint

3/6/2025

Received an email of Unusual activity on my account. I responded with my valid ID confirming the purchase of Less then $500 in one day was me. Received a response advising they shut down my account and I have to wait for 180 days for the option to withdrawal any funds and they would not respond to any emails until then. I have not received any explanation or reason that I have "terminated or violated my agreement" . I have confirmed payments and my Identity . Resolution Sought Keep the account closed, but receive an immediate option to withdrawal all the funds in this account

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