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Venmo complaints

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117 Barrow Street
New York, NY 10014 | Get Directions

(855) 812-4430

http://www.venmo.com

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Total Amount in Dispute:
$106,517.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

106 complaints against Venmo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
104	Unanswered

106 complaints against Venmo

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6/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,442.72 Amount Settled: $0.00

Customer Complaint

5/14/2025

I am the treasurer for my fraternity and people Venmoed me their due money, when I tried to transfer the money from my Venmo to my chapters bank account they froze my Venmo. I have been trying to get it u frozen for months and I have sent them all information they asked for and then I got an email saying that they are deactivating my account. I have to pay bills for the fraternity with the money in my account and they are saying I will no longer be able to access the money. Resolution Sought I would like my account unfrozen so I can take the money out.

5/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $202.68 Amount Settled: $0.00

Customer Complaint

4/22/2025

I had bought a item from someone on venmo, well I never got the item I was purchasing so venmo told me to dispute it which I did and I won the dispute so the money was put back into my account, well then my account was frozen the same day I won the dispute so now I cannot get my money off my account, it's been 2 months since I won the dispute. Resolution Sought Unfreeze my account so I can transfer my money to my bank account, I NEED MY MONEY... ITS "MY" MONEY.

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