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Venmo complaints

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117 Barrow Street
New York, NY 10014 | Get Directions

(855) 812-4430

http://www.venmo.com

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Total Amount in Dispute:
$163,458.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

98 complaints against Venmo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
95	Unanswered

98 complaints against Venmo

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

I filed a dispute for a $100 charge from someone I do not know. They declined it, trying to get InTouch with them is almost impossible. Resolution Sought Get a refund.

4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

3/15/2024

I opened an emergency account because I needed funds my daughter sent me funds it said that I was able to transfer those funds to my debit card so that I can use them immediately my account was immediately Frozen I provided all the documentation needed to verify that it was me by sending my driver's license which is a photo ID. I was also told that when I got my card I can activate it and use it that way I received my card the account is still frozen holding the funds. There's no reason for them to freeze my account when everything asked for was obtained and now they're sending cards to people that can't even be activated this company is freezing and holding people's funds and the people have no recourse to talk to anyone about anything except for emails or chats. This needs to be looked into this is not how they advertise their business Resolution Sought I want my account unfrozen so I can pull my funds and then I will deactivate my account I will not use Venmo again it seems like a scam.

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