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117 Barrow Street
New York, NY 10014
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(855) 812-4430

http://www.venmo.com

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Total Amount in Dispute:
$107,768.00

Total Amount Settled:
$0.00

Complaint Experience

2%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

107 complaints against Venmo closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
2 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
105 Unanswered

107 complaints against Venmo

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6/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,442.72 Amount Settled: $0.00

Customer Complaint

5/14/2025

I am the treasurer for my fraternity and people Venmoed me their due money, when I tried to transfer the money from my Venmo to my chapters bank account they froze my Venmo. I have been trying to get it u frozen for months and I have sent them all information they asked for and then I got an email saying that they are deactivating my account. I have to pay bills for the fraternity with the money in my account and they are saying I will no longer be able to access the money. Resolution Sought I would like my account unfrozen so I can take the money out.

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5/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $202.68 Amount Settled: $0.00

Customer Complaint

4/22/2025

I had bought a item from someone on venmo, well I never got the item I was purchasing so venmo told me to dispute it which I did and I won the dispute so the money was put back into my account, well then my account was frozen the same day I won the dispute so now I cannot get my money off my account, it's been 2 months since I won the dispute. Resolution Sought Unfreeze my account so I can transfer my money to my bank account, I NEED MY MONEY... ITS "MY" MONEY.

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