Complaints for Venture Services in Sherman Oaks, CA

13351-D Riverside Drive Suite 901
Sherman Oaks, CA 91423 | Get Directions

http://www.peoplestringnetwork...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they purchase certificates for free gas and receive nothing back from the company. Other complaints filed by distributors also allege the company fails to send gas certificates and discount coupons as agreed. Some buyers complain they received a letter from an attorney who advised them the terms of the offer had substantially changed due to financial restructuring within the company. Complainants who did not agree with the new terms and conditions requested refunds.~~The company responded to most complaints by offering refunds. Some complainants disputed that they had actually received a refund. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.~~

Complaint Closing Statistics

0 complaints against Venture Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Venture Services complaints