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Venture Van lines LLC complaints

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1 South Centre Street
Merchantville, NJ 08109 | Get Directions

(833) 499-0939

https://www.venturevanlines.co...

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Total Amount in Dispute:
$22,198.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Venture Van lines LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against Venture Van lines LLC

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3/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,350.07 Amount Settled: $0.00

Customer Complaint

2/15/2024

After 30 days of no response, I gave up now I have to ask myself the question am I going to be able to trust Venture to literally move everything I own except the clothes on my back 300 miles away on time and in good condition? No. I have already started the process and going to contract another company. Thank you for your cooperation and understanding I await your reply and refund. Thank you. Resolution Sought Refund deposit

Company Response

3/1/2024

We are sorry the communication is not were you would like it, we are hiring and working on getting more customer service representatives to be available for all customers. Like stated on other sites, saying you had zero response is not true. You have spoken to multiple people on multiple occasion regarding your move. Again, we are sorry it was not an instant response, which again we are working on as a company but our records do show you spoke to a couple different representative on our end. Our goal is to never make the customer uncomfortable during an already stressful time so we do take responsibility for that. With the contract signed, there is not a refund available at this time, but are happen to sort out and complete the move for you as originally planned. You are correct, the move is a quick turnaround and we can definitely get it done and regain your trust.

1/28/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $847.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

I hired the out of state movers to come to my house and move my belongings to North Carolina. They took two payments but never showed up. They don't respond to my text, calls or emails. Had to cancel my flight and no staying g in a motel because I had all y utilities turned off yesterday. Resolution Sought Give me all my money back a d pay for the inconvenience financially that they caused me.

Company Response

1/12/2024

We are sorry about the inconvenience caused. We have spoken with the carrier assigned and they have stated, they reached out to go over the pick up time. At which point, you told them to cancel the move. As per our contract signed for, if electing to cancel the move on day of pick up a refund is not available at this time. We will however complete a move in the next 12 months.

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