Find a reputable business?

Complaints and Resolutions

VeraBank complaints

Read Complaints File Complaint View Full Report

201 West Main Street
Henderson, TX 75652 | Get Directions

(877) 566-2621

http:///www.verabank.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$384.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against VeraBank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against VeraBank

Sort by

1/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $384.00 Amount Settled: $0.00

Customer Complaint

12/9/2024

This bank has been over charging me overdraft fees, a charging me multiple times on the same purchases. I ask for explanations and no one could give me explanations. Once I spoke to some in cooperation names Patty Fitzgerald she made up policies that no one in the branch was aware of, she also couldn't provide this policy. I spoke to the president John Viought and he refunded me some of the fees from 12/2/24 that I was doubled charged for. Than followed up with a find a new bank in 30 days without explanation. Other than me finally realizing these charges. Resolution Sought I want all my fees back that I was overcharged or doubled charged. I want some to review my account and explain the over charging.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile