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Verizon Authorized Retailer complaints

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125 Westchester Square
Bronx, NY 10461 | Get Directions

(718) 823-3300

http:///www.verizon.com/stores...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Verizon Authorized Retailer closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Verizon Authorized Retailer

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10/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/12/2024

My Complaint is about a Cable box that I returned to Verizon in error. I was returning my boxes to Verizon and my son Had come in on his way home Saturday morning, 9/7/24 and dropped off one of his cable boxes so I could watch Tv while I got Optimum which will be installed on (9/16/24). He works a night Shift. I was sleeping(When he dropped them off). I got up Saturday morning and got the cable boxes together to return them to Verizon. I just grabbed the boxes put them in a bag while I waited for a taxi. Grabbed 3 boxes but Only 2 belonged to Verizon and in error left the Verizon tower on the table. I arrived at the Verizon office at 125 Westchester Ave. To return the items. When I get called. I put the 3 boxes down she looks in the system and proceeds to tell me I should only be returning 2. She speaks to the manager and the manager tells her to take them. But if only 2 belong to you why would you take all 3? Just take what belongs to you period! So proceeds to put into the system and I leave and go home. That evening my son calls to ask how the box is working and that's when I realize my mistake. On Monday when I go to 125 Westchester Ave inquiring about the box I am told they are gone and there's nothing they can do or I can. So not fair I am 68 years old and I have been In my home since Saturday looking at program in my little cell phone. My point is she should have just giving it back to me and not kept it My son now has to replace that box. Resolution Sought I doubt you can do anything or replace that box. I am very upset about this situation and feeling like Verizon doesn't give a dang about its customers.

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