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Verizon Communications complaints

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1095 Avenue of America's
New York, NY 10036 | Get Directions

(800) 483-1000

http://www.gte.net

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Total Amount in Dispute:
$6,434.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

39 complaints against Verizon Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
25	Unanswered

39 complaints against Verizon Communications

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10/15/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

9/12/2025

I reached out to see if I could lower my bill from $90 a month to their advertised price of $34.99. I acknowledged that I didn't have the mobile service and they told me I could still get my internet service for the $34.99, all I had to do was place an order for internet at a 1/3 lower speed for $80 a month and they'd apply the discounts after I placed the order. And if I didn't like it, they could cancel my order. No only would they not honor the $34.99 price they promised, they wouldn't honor the advertised $49.99 price offered without mobile service. They weren't even aware of the $49.99 offered price, I had to provide them the links to it, showing it was advertised for my address. They would only offer me $74.99 for 1/3 the price and would not cancel my order and reinstate my previous service. They kept me on the phone for 5 hours for literally nothing. Not only is not standing by your employees promises not ok, but false advertising is against the law. Resolution Sought Give me the offered monthly price of $34.99 or refund me for my time on the phone with their reps.

Company Response

10/2/2025

We are actively working with Mrs. Thompson to achieve a resolution and will provide an update once it is reached. We are requesting a due date of October 21, 2025, to ensure a full resolution.

5/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $190.00 Amount Settled: $0.00

Customer Complaint

4/28/2025

Verizon is consistently overcharging and do not provide an invoice or explanation of charges. Also, our internet speed is grossly under our purchased plan amount, causing lapses in service. Resolution Sought I am moving on from this company as they have exhausted all of our trust. I would like them to credit my form of payment the correct amount.

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