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Verizon Wireless complaints

PO Box 10
Newark, NJ 07101-0010
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(800) 922-0204

http://www.verizonwireless.com

Customer Service Hours:
Monday - Sunday 6am - 11pm

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Total Amount in Dispute:
$501,015.00

Total Amount Settled:
$0.00

Complaint Experience

4%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

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Complaint Closing Statistics

423 complaints against Verizon Wireless closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
1 Making a partial refund
13 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
406 Unanswered

423 complaints against Verizon Wireless

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6/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

6/3/2025

I was provided a 50 credit for an issue i wasted over an hour on the phone with an agent again for, all to not have truly been resolved and have to escalate to corporate to be corrected so a year of issues would be 600. Transferred to Verizon in May 2024, encountering persistent service & billing errors almost immediately upon transfer. Cumulative time spent: 17+ hours on calls & chats. New device activation mishandled, leading to my service line being entirely deleted by an agent. Three different numbers reassigned to one device after the deletion. No SIM connection on multiple occasions, leaving devices unusable. Incorrect application of promotional credit, resulting in me being charged instead. Global choice services continuously billed despite being included in my plan. Teacher discount not applied correctly, 150+ chat history screenshots, emails, & billing confirmations proving ongoing issues. Level 2 tech support & supervisors repeatedly failed to locate my account details, despite notes being requested. Paid for a device I couldn't use for 3 days due to unresolved activation errors. Verizon agents admitted errors but could not fully correct my account. Lost wages due to excessive time spent resolving these failures. 8.5-hour chat/call session on June 2, 2024, with no resolution— Each interaction results in conflicting information, making it impossible to trust the accuracy of Verizon's responses. Credits are applied manually in a way that disrupts account history. Resolution Sought none of this was handled at executive level phone call due to FCC complaint, mentioned there was a "lot" of issues and didnt go through to know where to start. Canned replies. Request Financial credit for time lost, billing errors, and device inaccessibility. 2. Proper application of all discounts and promotions with no future discrepancies. 3. Dedicated account representative to ensure accurate handling of my account. 4. Written confirmation of corrective actions to prevent furthe

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6/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $999.00 Amount Settled: $0.00

Customer Complaint

6/3/2025

Well last year my bill was different every month. In March of this year we went to Verizon store on Malabar Rd in Palm Bay FL. Angel helped us. She informed me that I have a 1,000 credit so I could upgrade my phone. I upgraded 2 phones. Angel also signed us up with a package that was 20.00 a month. That included Netflix, HBO, MAX, ESPN,HULU. I didnt have my password to Google so she couldn't upgrade mine. I said that was OK I will do it when I got home. I updated everything but my facebook wouldn't. I called tech support and step by step she locked my phone up. I was told to bring it to the store and they could fix it. No Noone could fix it si they sent me a new phone in the mail. I couldn't get it to work so I used another phone and called tech support. They had me go to the corporate office on 192. I asked him to email everything so when I got there I wouldn't have to pay for the setup. This took 7 days. I missed a doctor's appt and I was charged 100.00 for a no-show. I called again and complained about my no-show and I demanded 4 months free. After talking to whomever that was granted. Oh Angel said my bill would be 135.00...it was 185.00. I went up to the Corp store and they told me to go to the store on Malabar. Angel wasn't there anymore, she was fired. She had double charged me on several things. He fixed the amount back to 135. Called them again. They took money out of my acct. I called and reminded them I get 5 months free. Did it again. Called and much more Resolution Sought I want a monthly statement of the amount of 135. Or less. I WANT CONSTANTINE. I really want to take them to court. My BP goes off the chart. About 3 years ago I contacted you for the same thing. My bill is different every month. I have been with them for 25 years. What in the world is wrong with this company. I need the same amount of money taken out. I want 5 months free with no hassle and an email to me confirming this. I am very unhappy. Really want to sue. My BP goes up everytime I call

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