Verizon Wireless complaints

Purchased a phone on 12/2024 and paid $94.50. Now I am receiving a bill for the phone for an additional $150.00. The salesperson, Michael, stated it was going to be a free phone but by then end of the transaction, it was $94.50. And the monthly bill was only supposed to be $50.00 a month for the service. But we never connected the service because we wanted to return the phone, but they kept turning us away. We went the same day and they told us to come back because the manager was the only one who could process the return. Then she refused the return because she claimed we had the wrong cord, I offered to return with the cord, but she declined stating she had a meeting and every time we went back no one would help us. Resolution Sought To return the phone and get refunded the money I paid $94.50 and for the billing to stop because we did not connect service or have not used the phone.

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I have had Verizon home internet for 12 months I have had to call 3 phone numbers every month trying to make a payment on my account for internet. Then they ll shut me off . I have paid twice for several months of service using Verizon Pay My Bill option available online . Verizon advised me they can't add my email address for security reason so I no longer have an email associated with my home internet service yet I received emails from Verizon in July 2024 and September 2024 but as of today I was there is no email address and they can't add it . Verizon says there is a phone number associated with the internet box however they can't give it to me for security reasons yet they have my ssn address and phone number. I asked where to locate the number I was told I have to drive 45 minutes to a store to show id yet they have my ssn # and email I used to set up the account . I am disabled and not able to take a 45 minute drive Resolution Sought Have Verizon legally add my email address to my account as well as add my home cellular phone to my account so I can stop calling every month to pay my bill and be kept on the phone for 45 minutes every month . I have the app however it asks for the phone number . I would like to avoid calling Verizon and have the ability to access my account online and see my account number and view my account information and details.

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