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Verizon Wireless complaints

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PO Box 10
Newark, NJ 07101-0010 | Get Directions

(800) 922-0204

http://www.verizonwireless.com

Customer Service Hours:
Monday - Sunday 6am - 11pm

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Total Amount in Dispute:
$441,911.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

361 complaints against Verizon Wireless closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
16	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
338	Unanswered

361 complaints against Verizon Wireless

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11/24/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $177.00 Amount Settled: $0.00

Customer Complaint

11/5/2025

Ive had nothing but issue with Verizon i had spoke to a representative last at 2 different times and I had made payment arrangements her name was Ada, she walked me through on how to put payment arrangements in my phone myself come to phone out that it wasn't added even though it showed on my in i spoke with her 2 different times . Come to.gind out my phone got disconnected so I had to.ise my manager phone to contact Verizon again spoke with a manager and they reconnect the phone for the phone to get shut off again. I had to call again i made payment arrangements for the 3 rd im.on social security and I did not receive my money yet . So they phone will probably get cut off again . The first 2 time was after being told I had until the 9th for it to still get disconnected. Im not happy all year I have had nothing but issues with Verizon Im really considering going over to T mobile are company where I wont have this kind of issue. Im a senior and it is really frustrating I just served cancer as well. I would like to get credit for Verizon disconnecting my phone when I was told that the payment arrangements had been made Money paid to business Resolution Sought Give me credit for the phone being disconnected and a little more time for me to pay my bill.

Company Response

11/10/2025

The Verizon Executive Office contacted the customer regarding a notice received from the Business Consumer Alliance. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns. Should the customer have any further concerns, they may contact customer service at 800-922-0204 or *611 from their Verizon Wireless handset. Thank you! Sincerely, Alexis Executive Relations

11/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/28/2025

Verizon Wireless has been sending me a link via email to pay my wifi bill. When I click on it every month on the day that it's due, it says I owe $0. But then the next day it will say that the payment is late and my bill will go from $45 to $175. This has been going on since January and when I called them they said that the link they sent me doesn't have accurate information and that they can't dispute the bill because they turned my wifi off due to late payments. It is a never ending cycle. Resolution Sought I would like to be reimbursed for all the late charges that I have been forced to pay.

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