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Verizon Wireless complaints

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PO Box 10
Newark, NJ 07101-0010 | Get Directions

(800) 922-0204

http://www.verizonwireless.com

Customer Service Hours:
Monday - Sunday 6am - 11pm

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Total Amount in Dispute:
$378,516.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

340 complaints against Verizon Wireless closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
17	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
312	Unanswered

340 complaints against Verizon Wireless

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3/12/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $159.90 Amount Settled: $0.00

Customer Complaint

3/5/2026

Bill me two time take the money . This is not the first time didn't reply back . Resolution Sought Fix the problem and work with me .I have not had good luck with them the last few months

3/29/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/26/2026

Issue is address change taking over a year to rectify. 7/22/25 verified billing address change with clerk at Auburn, NY Verizon store while paying bill. NO change occurred and spoke with over 6 different clerks over period of months! 11/20/25 called 800 837.4966 billing #. Spoke with Nicolas...sent email to me that a "ticket" to rectify issue was started. 2nd email rec'd started a "case champion" ticket was started. NO result for subsequent bills. 12/3/25 email rec'd with LARGE letters staring"YOU HAVE a NEW BILLING ADDRESS". Still incorrect mailing for that bill! 12/19/25 called 800 392 0717.Spoke with Mary. 1/28/26 called same number..spoke Dominck . said "all looked good for new address". Bill still wrong address! 2/7/26 called 800 922 0204 guaranteed me that 'all set'. Billing period thru 2/9/26 STILL wrong address. HELP..wrong address is 5 Murphy Way, Auburn, NY Correct address is 4759 State Rt 41 A Skaneateles NY Billing name is Aimee Breed. Resolution Sought Please get correct address a s a p!

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