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Verizon Wireless complaints

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PO Box 10
Newark, NJ 07101-0010 | Get Directions

(800) 922-0204

http://www.verizonwireless.com

Customer Service Hours:
Monday - Sunday 6am - 11pm

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Total Amount in Dispute:
$438,807.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

359 complaints against Verizon Wireless closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
16	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
336	Unanswered

359 complaints against Verizon Wireless

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12/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $136.33 Amount Settled: $0.00

Customer Complaint

12/3/2025

In June of 2025 I switch my Verizon account to T-Mobile. T-Mobile confirmed that they closed my Verizon account. To be sure I went to my Verizon app and the account was closed with a zero balance. But on October 17, 2025 Verizon sent me a bill. I repeatedly told them that my account is closed and paid off but they continue to send me bills. I called their store in North Clark where I started my service and they declined to help me. Resolution Sought I want the company to stop harassing me after I closed my account.

11/24/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $177.00 Amount Settled: $0.00

Customer Complaint

11/5/2025

Ive had nothing but issue with Verizon i had spoke to a representative last at 2 different times and I had made payment arrangements her name was Ada, she walked me through on how to put payment arrangements in my phone myself come to phone out that it wasn't added even though it showed on my in i spoke with her 2 different times . Come to.gind out my phone got disconnected so I had to.ise my manager phone to contact Verizon again spoke with a manager and they reconnect the phone for the phone to get shut off again. I had to call again i made payment arrangements for the 3 rd im.on social security and I did not receive my money yet . So they phone will probably get cut off again . The first 2 time was after being told I had until the 9th for it to still get disconnected. Im not happy all year I have had nothing but issues with Verizon Im really considering going over to T mobile are company where I wont have this kind of issue. Im a senior and it is really frustrating I just served cancer as well. I would like to get credit for Verizon disconnecting my phone when I was told that the payment arrangements had been made Money paid to business Resolution Sought Give me credit for the phone being disconnected and a little more time for me to pay my bill.

Company Response

11/10/2025

The Verizon Executive Office contacted the customer regarding a notice received from the Business Consumer Alliance. Verizon reviewed the account and worked directly with the customer to address their concerns. The customer has been provided with our contact information for additional questions, requests, and/or correspondence specific to these concerns. Should the customer have any further concerns, they may contact customer service at 800-922-0204 or *611 from their Verizon Wireless handset. Thank you! Sincerely, Alexis Executive Relations

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