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Verizon Wireless complaints

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PO Box 10
Newark, NJ 07101-0010 | Get Directions

(800) 922-0204

http://www.verizonwireless.com

Customer Service Hours:
Monday - Sunday 6am - 11pm

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Total Amount in Dispute:
$457,182.00

Total Amount Settled:
$1,000.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

449 complaints against Verizon Wireless closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
12	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
434	Unanswered

449 complaints against Verizon Wireless

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5/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $564.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

I received a bill and I call several time to let them know this bill does not belong to me. Each time I call they said a manager will call me back. Also they give me a reference number RNN240205042455 and told me I am not responsible for the bill, but I keep getting a bill Resolution Sought I need the bill to be removed

5/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/8/2024

I've been a customer with this phone company since 2022 and when I first became a customer my service was great I loved it however I upgraded my phone from the iPhone 13 Pro Max to the 14 pro max a couple months after I got it it began to go into SOS MODE I've been calling about for almost a year about the same issue with no resolution all reps give me the run around to the point my anxiety has been triggered tremendously because I have to be available to be contacted for my kids and my sick dad this is baby far the worst service I've ever had and to think I left AT&T to go to Verizon just to be treated so poorly and unfairly for $200 monthly for four kind this is unacceptable and more then wrong. Resolution Sought Make the company train correctly and give customers correct information and not just placing them on long holds or trying to make them be responsible for payments that wasn't told to the customer ahead of time.

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