Verizon Wireless reviews

Unethical company

I have been a customer of Verizon for more than 7 years I bought an iPhone and an iPad from Verizon in North Clark Street. I ended up paying $129.33 a month with no internet. I asked Verizon to lower my bill as I always paid on time and Verizon declined. On June 12 I switch to T-Mobile and now Verizon sent me to collections claiming I owe them one month when in fact I paid 129.33 on June 24, 2025. See payment below. DEBIT CARD PURCHASE VERIZON WRL MY ACCT VW 800-9220204 CA06212524498045DKQBXD (Cash) -$129.33 Date Type Amount Jun-24-2025 Cash -$129.33

Broken promises

I was in 2-23-24 to make a payment. I was told by Verizon earlier today if I made a payment my service would be turned back on David processed the payment for me and because my phone service wasn't turned back on as promised I said I wanted my money back. He called his boss Mark and that is when he told me he couldn't refund me. I then said if I don't get my money back I will call the police and he said if you call the police I will make sure you leave in hand cuffs. That is when he told me to get the fuck out of the store and he was going to call 911 on me. He then proceeded to keep swearing at me becoming irate and more violent and calling me other names. I don't appreciate how David treated me he was extremely unprofessional talking to me like he was. DO NOT DO BUSINESS WITH TCC VERIZON ON TALCOTTVILLE ROAD OR 179 DEMING ST IN MANCHESTER. THE WAY THEY TREAT CUSTOMERS THEY SHOULDN'T BE IN BUSINESS. To resolve this issue I want my phone turned back on as promised. I made my payment as promised. If they are not going to turn my phone back on I want a full refund of $384.48. Thanks