Complaints for Veronica's Insurance in San Bernardino, CA

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Veronica's Insurance

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8/15/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,049.00 Amount Settled: $0.00

Customer Complaint

7/23/2024

Consumer states; I had bought my house insurance, with this company day of 4/19/2024, but while reading the policy I noticed it was not what I wanted, so I wanted more coverage and I called and they informed me my policy was not in the system and I told them to explain to me how was it possible that the policy didn't exist if I had paid already, they told me the problem would be solved a month later my policy was the same, called they said I would receive a call back and never did. I called back like 2 times and nothing from their end, May 26, 2024, I went to the office asking what happened and they said nothing was showing u on the system, but I said how is that possible if the money was taken out of my account that same day, I bought the insurance, so therefore, I told them I wanted to cancel everything and wanted a refund. They agreed and said in 2 weeks my money would be back in my account, which to this day I have not received. Resolution Sought Consumer states; I am filing this complaint to get assistance in getting my money back from Veronica's Insurance, because my bank won't help me since they need a note of credit cancellation, but I never received that.

Company Response

7/23/2024

Hello, I am so sorry to heart about this. I would like to address that if you received the coverage documents, that means the policy was in force. However, I would like information to look up y our policy. Either the policy number or your name or phone number. Something that will allow us to find your policy in order to address the issue you are having. Thank you for patience.

Customer Rebuttal

8/14/2024

Consumer called sating she already spoke to the manager and provided that information. The policy number is #50L00019628-00 and #CSTQ0100535042 and #PPL00319628-00. She already received a refund for $937 when she complained about the refund amount she was told she would get another check however has not received anything. The policy is under her husband Thomas, and she is still owed a refund of about $347.

Company Final Response

8/14/2024

We try to help all our clients to the best of our abilities. In this case we feel our client has not been completely truthful. Our insured came to the office on 04/18/2024. The insured purchased two policies with us. All coverage was explained to the insured in person. The insured returned to office on May 3rd to have a correction made to their name and to request proof of insurance with the updated name. So we were able to locate their policy when they came in. On May 7th , the client called to request the card they paid with. Insured did not come in to cancel the policy util May 15th. Almost a month after the policies were purchased and in effect. We are not able to refund the client for the full amount as they are requesting because there was practically a full month of coverage. We refunded the client what was refunded to us. Please consider the insured has also placed a dispute for the charge with their bank. We can not honor the refund . The bank is also not honoring their request due to the refund we did provide and the coverage provided. Thank you for your help.

1/10/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/16/2023

It's unbelievable that this company is still in business. I couldn't honestly say they take advantage of the people who don't know how to speak English or know the laws. It's been almost 2 months to resolve an issue. I have talked to two managers that were the same as everyone l was being transferred to. Resolution Sought Resolve my issue. To stop stealing from uneducated people but guess what you came across me that saw your true colors.

Company Response

12/28/2023

Hello Ms Mayra, I am in the understanding that your issue was resolved a few days after this complaint was placed. We were able to help you adjust the payment schedule. Since your policy did not receive a payment in October, you were being charged the missing payment in the following two months. (November and December) Since you were not comfortable with that solution, we went ahead and spoke with the company to adjust the billing schedule to accommodate two payments in November (11/22/2023) and one last one for December. This way avoiding you any additional inconvenience. We also waived late fees and our processing fees. We believe we were able to help you to the best of our possibilities. I am able to see you continued with your policy and all has been resolved. If there is anything else we can help you with please let us know.

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