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Veterans Care Coordination complaints

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300 Parkway Industrial Drive
Lake Saint Louis, MO 63367 | Get Directions

(855) 380-4400

http://www.vcchc.com

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Total Amount in Dispute:
$4,780.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Veterans Care Coordination closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Veterans Care Coordination

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7/10/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $4,780.00 Amount Settled: $0.00

Customer Complaint

5/11/2022

This company is sending fraudulent checks as a means to buy equipment for a starting job I was told I had. The checked bounced and my account is negative now because of this. I will be taking legal action if this company does not pay for the 5000$ damages its done to my account. Resolution Sought I want my money back no less than $5000.00.

Company Response

6/23/2022

Veterans Care Coordination did not send a check or have any agreement with the party listed above. Veterans Care Coordination's bank account was compromised and fraudulent checks were written using our name and bank account. As I am sorry for this loss, this check was not written by our company.

Customer Rebuttal

6/23/2022

You still didn't pay for damages. Hacked or not it was your company and I will be pressing charges.

Company Final Response

7/7/2022

Veterans Care Coordination did not have an agreement with the complainant. Our account was compromised and fraudulent checks were written on our account. We have processes in place that did not allow this fraudulent check to clear. Again, I am sorry this has happened as we were victims also.

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