Find a reputable business?

Complaints and Resolutions

Vic Canever Chevrolet Inc complaints

Read Complaints File Complaint View Full Report

3000 Owen Road
Fenton, MI 48430-1789 | Get Directions

(810) 629-3350

http://www.viccaneverchevrolet...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,450.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Vic Canever Chevrolet Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Vic Canever Chevrolet Inc

Sort by

1/30/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,450.00 Amount Settled: $0.00

Customer Complaint

1/26/2024

I bought a used vehicle and drove approximately 25-35 miles when the check engine light came on. I took it to a shop and they listed multiple items that needed to be replaced. According to the shop it seems like they cleared the code before they sold it to me. I have contacted them on multiple occasions to try and find a resolution and they keep putting me off saying they will get back with me when they can have the service department check out the vehicle. Resolution Sought I would like them to at least fix the problems that were hidden when I bought the car.

Company Response

1/30/2024

Per customer, company has contacted me and fixed all issues on their end. A third party verified what was wrong and completed all of the work. I am very satisfied with this.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile