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Vici complaints

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1030 Dr. M.L.K. Jr. Blvd.
Nashville, TN 37203 | Get Directions

(844) 478-8424

https://www.vicicollection.com...

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Total Amount in Dispute:
$54.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vici closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vici

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3/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $54.09 Amount Settled: $0.00

Customer Complaint

2/11/2022

This online clothing store sent me the wrong dress, I requested a refund and their customer service team emailed me stating that I would receive a refund. It's been over seven business days and I have not received a refund. I called their customer service and now I'm being told that I have to send a picture of the wrong dress which was not originally requested. They are going back-and-forth with me and they refuse to give me a refund. I have an email clearly stating that they are going to issue me a refund for sending me the wrong dress- i've contacted the owner on LinkedIn and will reach out to her if this is not resolved. Resolution Sought Issue a full refund like they have already stated in an email that they would do

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