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Victorville Motors Chrysler, Jeep, Dodge, RAM, FIAT complaints

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14617 Civic Drive
Victorville, CA 92394 | Get Directions

(760) 245-7991

http://www.victorvillemotors.c...

Monday-Friday 8:30 am to 9 pm

Saturday 9 am to 9 pm

Sunday 10 am to 8 pm

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Total Amount in Dispute:
$125.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Victorville Motors Chrysler, Jeep, Dodge, RAM, FIAT closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Victorville Motors Chrysler, Jeep, Dodge, RAM, FIAT

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1/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

12/22/2023

I took my Ram 2021 Laramie to get serviced, oil change and tire rotation. After service was completed my truck was brought back out making noises and the check engine light on. None of this was happening prior to intake. I will never take my Ram Laramie to this location, ever. Resolution Sought I would like to get a refund on the remaining balance that I initially pre-paid for services.

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