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Victory Cabs Inc complaints

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121 S Philadelphia Blvd
Aberdeen, MD 21001-3205 | Get Directions

(410) 272-0880

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Victory Cabs Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Victory Cabs Inc

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

I had a therapy appointment today and I reserved a cab last night for the appointment this morning. My appointment was for 10:20 and finally an hour later they came and got me. The dispatcher sounded really nasty tired. We don't have a car and it is in junk heaven. When I finished my therapy and 2 hours later still no cab to take us back to our motel. I called and called as to how long it will be to pick us up.. Thankfully one of the patients took us back home. I was calling the cab every 15 to 30 minutes and the dispatcher said it happens. Resolution Sought Be more courteous to the customer and for the customer not to wait for so long. Thankfully we were at a safe place.

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