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Video Warehouse complaints

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1362 Castle Hill Avenue
Bronx, NY 10462 | Get Directions

(347) 657-1383

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Video Warehouse closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Video Warehouse

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7/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

6/6/2023

I purchase to a toy from the store, after traveling two hours from out of state. When I got home I realized that the toy was expired, it was disgustingly dirty, and I had a suspicion that it had been used in the past. The following day I traveled two more hours to get some type of exchange or a refund due to their mistakes. When I arrive there the manager let me know that he did not care about my concern. Letti is the absolute worst individual I have ever laid eyes on in my entire life. When I asked for something in exchange or my money back, I was told that they would have me arrested because I had a complaint. When I called back to speak to the manager he cursed me out and hung up on me. I never received my money in exchange, and I felt completely disrespected as a customer. It's not my place to tell individuals what to do with their businesses. However I do not feel like this business should still be running if this is how they treat their customers. Resolution Sought I would like my money back, or some type of credit and exchange. I would also like a formal written apology for being threatened with detainment for expressing my discrepancies with a product that I had from this business. Furthermore, during this discrepancy the manager pushed my phone out of my hand. My phone is worth $1000, and Not only do I not get my refund back I also have to spend more money out of pocket to fix my phone.

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