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Viewmont Diner complaints

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448 Scranton Carbondale Hwy.
Scranton, PA 18508 | Get Directions

(570) 558-1771

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Viewmont Diner closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Viewmont Diner

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7/26/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/30/2021

On Sunday 6/27/2021 I visited the diner and while eating with my wife the staff was addressing a problem with the nearby restroom. After about 5 minutes a staff member walked within inches of our booth with a clear, dripping plastic bag of human feces and waste paper. Being repulsed, we spoke to our waitress about the issue and her reply was "I don't I know why he did that" and dismissed the whole thing. I know part of running a business is operating with discretion when an unseen problem occurs. My hearing has been impaired and that day I couldn't communicate with the management. This was my best option for resolve. The cost of our meals should be credited to my account. Resolution Sought A 35.00 refund and apology.

Company Response

7/14/2021

Company states: On this day a customer did have an unfortunate accident while trying to get to the restroom. The situation had been taken care of as best as could have been. However, most of the customers were totally understanding. It was handled as best as we could. Unfortunately, accidents happen. We do apologize sincerely for this customer's inconvenience and would be happy to issue a gift certificate in the amount of $35.00 and hope for their understanding.

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