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Village Bicycles complaints

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9913 Warwick Blvd.
Newport News, VA 23601-4244 | Get Directions

(757) 595-1333

http://www.villagebicyclesnewp...

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Village Bicycles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Village Bicycles

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3/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

Bike was shipped and delivered from North Carolina to bike shop (Village Bicycles). Bike assembly paid for on arrival to shop. Employee was instructed only one recipient of bike to pickup but released to random stranger. States to customer to press charges if needed for a lost bike that was not received by any proper party. Customer was told of vague details (Tall, Black man), from employee (Connie), who was supposedly not working on date of supposed pickup. No signature or video of who received the bike from their business or care. Customer just loses finances on employee carelessness and dismissed/disregarded to the extent of hanging up during communications. Resolution Sought To either refund cost of bike, accessories, shipping and insurance to original purchase, Locate bike on premises of "Village Bicycles", or find the culprit to the theft that customer is being forced to accept from business negligence.

Company Response

3/14/2024

Same model bike was picked up previous to Mr. Phillips arrival. Gregory's bike was later found on premises and delivered to said customer. Please let us know if we can be of any more assistance. Bike was picked up 2/21 by grandfather Frank. Walter T. Gardner Owner, Village Bicycles

Customer Rebuttal

3/17/2024

Recovery of property and business has been rectified and concluded as requested in original complaint. I hope customer service and accountability are of great focus to next meeting/training sessions.

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