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Village Capital & Investment LLC complaints

2550 Paseo Verde Parkway Suite 100
Henderson, NV 89074
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(800) 619-0823

http://www.villagecapital.com

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Village Capital & Investment LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Village Capital & Investment LLC

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11/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

10/5/2022

They make payments so hard they try and charge late fee every month. You mail in your mortgage payment and they say they lost it. I set up autopay and they still never take it out and claim they didn't get enough information so try and get late fee. Also it takes an hour to speak with someone. This company scams people and purposely tries to to collect late fees. Resolution Sought Take peoples mortgage payments and stop making money off of delaying their payments.

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Company Response

11/15/2022

Company states; You stated that you have had difficulty making monthly payments. You stated that Village Capital & Investment LLC has lost your mail-in mortgage payment, purposefully tried to collect a late fee by claiming we did not have enough information for your Autopay, and claim that Village Capital & Investment LLC purposefully tries to collect late fees. Village Capital & Investment LLC disputes all claims of unethical and unfair practices stated in the contents of the above referenced complaint. In regards to the complaint escalation, Village Capital & Investment LLC has determined the following: According to our records, Village Capital & Investment LLC has never lost any of your mail-in monthly payments. Furthermore, Village Capital & Investment LLC did not receive all the required information on your ACH Authorization Form, as the space left for the Draft Date was left empty. Without a draft date authorized by you, we were unable to automatically draft a payment. On October 4, 2022, during a phone call with you, we were able to confirm your draft date for automatic payments as 5th of every month. Your October 1, 2022 payment was then automatically drafted and posted on October 5, 2022, marking your October 2022 payment obligation as current. Please note that monthly payments are due on the 1st of every month with a 15 day grace period before late charges are assessed. Village Capital & Investment LLC offers several payment methods, including mailing your checks, automatic monthly drafts (ACH), and bill pay. If you are having difficulty making payments online or do not wish to mail your monthly payments, our Customer Service Department is available at 1-800-919-0068, Monday through Friday, from 5:00 a.m. to 7:00 p.m. PST, with a $10 Pay by Phone fee. I am sorry that your experience with us did not meet your expectations. Village Capital & Investment LLC will work diligently to ensure we achieve better communication when our borrowers contact us for any concerns or issues.We can assure you that customer service is of the utmost importance to us, and we regret that you did not receive the excellent level of service you deserve. Village Capital & Investment LLC understands your frustration and appreciates your feedback. Thank you for reaching out and giving us the opportunity to resolve this matter. We believe that this response fully addresses the concerns outlined in your correspondence. If you have any questions concerning this response or require additional assistance, please contact our Customer Service Department at 1-800-919-0068, Monday through Friday, from 8:00 a.m. to 7:00 p.m. PST or e-mail us at [email protected]. Sincerely, Borrower Relationship Specialist Special Servicing Department

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