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Village Pantry complaints

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704 North Meridian Street
Portland, IN 47371-1135 | Get Directions

(260) 726-8836

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Village Pantry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Village Pantry

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10/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/20/2023

My husband and I use this store multiple times a week. It is the station we use to fill our vehicles each week, and make most of our daily purchases. The second and third shift employees are most of the time no where to be found for minutes at a time. Then after you've looked around and waited and no one you start to actually grow concerned for the employee. Are they okay? Then finally they come in from outside, turns out they were taking a smoke break while watching you waiting at the counter and then eventually searching around for them. The employees know the company has trouble finding good help and take advantage of being on second or third shift by themselves. They have no one to answer to in the moment so they seem to treat customers very poorly. There have been multiple times we left the store because an attendant never did come from the backroom or outside to serve us so we had to go somewhere else. Resolution Sought Address the issue! Second and third shift employee standards need to be higher.

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