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Vincenne's Autoplex complaints

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2811 North 6th Street
Vincennes, IN 47591-3626 | Get Directions

(812) 895-1111

http://www.vinautoplex.com

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Total Amount in Dispute:
$9,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vincenne's Autoplex closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vincenne's Autoplex

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6/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $9,800.00 Amount Settled: $0.00

Customer Complaint

5/22/2024

I have gotten several cars from them. All of them have been lemons they will run a diagnostic. I will take it somewhere else and everything else will show up, but there's only certain stuff shows up. They told me they fixed the transmission. They did not it went out as soon as they picked it up they are rude. They are disrespectful, and they literally screw over all. Resolution Sought They are about to take me to court. I should not have to pay fines and fees or pay for the rest of the car that they sold that was junk.

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