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Vintage Brand complaints

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6415 NE 135th Street
Kirkland, WA 98034 | Get Directions

http://vintagebrand.com

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Total Amount in Dispute:
$157.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Vintage Brand closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Vintage Brand

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1/30/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

Ordered 2 items from vintage brand. Only one item was delivered, contacted customer service twice. Requested a date for shipment of my missing item or a refund on Dec 27th, still no response. Resolution Sought I would like a refund.

Company Response

1/17/2024

Missing item was delivered on 1/17.

1/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $137.21 Amount Settled: $0.00

Customer Complaint

1/5/2023

I ordered 6 hats from this company that popped up on my Facebook. I ordered these items on December 10 and they still haven't sent the package. They sent an email that is suspicious with uses because when I track the package there seems to be an error. This was Christmas shopping for my close friends and I feel totally embarrassed and humiliated because I was not able to provide gifts before Xmas so my experience was horrible. Resolution Sought I would like a full refund or my items sent with some reimbursement for my troubles. I work hard for my money and I haven't been working due to the weather. This experience has been very upsetting. I haven't been able to contact the company as it may be fraudulent

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