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VIP Nails & Spa complaints

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280 West Kettleman Lane
Lodi, CA 95240 | Get Directions

(209) 333-7888

http://www.nailsalon.business....

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Total Amount in Dispute:
$111.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against VIP Nails & Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against VIP Nails & Spa

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11/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $111.00 Amount Settled: $0.00

Customer Complaint

10/6/2023

My problem is yesterday October 4, 2023 I went to VIP nail salon with my daughter to receive a pedicure. when I was seated I was swarmed with fruit flies and asked to be moved to a different seat due to the infestation. when I got to the Another seat myself and my daughter were attacked with fruit flies while I was getting my pedicure I looked down and the lotion that was on my leg I seen three fruit flies stuck to the lotion including the fruit that was going to be used on my pedicure there was fruit flies in bedded inside Not only was I being attacked but the man and woman who was giving the services how to fly swarming around their face and head they put on fans to blow the flies away but it just made it Resolution Sought I would like the business to reimburse me my money, be sprayed and to be reported. also the tools that were used on me were not sanitary a health inspector really needs to go inside and look around

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