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Virginia 4-H complaints

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107 Hutcheson Hall
Blacksburg, VA 24061 | Get Directions

(540) 231-6372

http://www.ext.vt.edu/4h-youth...

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Total Amount in Dispute:
$160.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Virginia 4-H closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Virginia 4-H

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10/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

10/3/2024

I signed up and paid 160.00 for a event months ahead of time and cancelled because they would not respond after numerous emails I then requested a refund for this reason I was told a refund was mailed on August 21 after not receiving for 30 days I tried to complain and was told to full off basically and they deleted all of there emails and blocked me from the organization board members and directors something fishy is going on with the 4 H club here in VA. Resolution Sought Just want my refund.

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