Complaints for Virtual Works, LLC in San Clemente, CA

2935 Hierro
San Clemente, CA 92673 | Get Directions

(888) 394-1053

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege unauthorized debits from bank accounts products or services that they did not authorize or approve. Customers complain they applied for pay day loans and were subsequently charged for this service which they did not agree to. Some complained that they were charged for a debit card which they never received.

The company generally responds by agreeing to provide refunds, and stating that while applying for service such as cash advance loan applications customer legally authorized them to debit their bank account, and claim to have authorization details including the computer number (IP address) etc.

Complaint Closing Statistics

0 complaints against Virtual Works, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Virtual Works, LLC complaints