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Virtue Law Group complaints

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418 Broadway Suite 5512
Albany, NY 12207 | Get Directions

(201) 201-8599

http://www.virtuelawgroup.com

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$700.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Virtue Law Group closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Virtue Law Group

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4/8/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $700.00 Amount Settled: $700.00

Customer Complaint

3/21/2024

I was called by Mission Debt Relief who turned me over to virtue LG after realizing nothing was being done I canceled prior to first payment withdrawing from my account. They took first payment anyway leaving my account with insufficient funds charges and overdraft fees,I contacted both mission debt and virtue so February and March payments were taken and I stopped this before February. I've been ignored and once again left 331.00 in the negative in my account. I've received email stating my refund would be no later than the 13th of March I did not receive it. I'm getting the run around . Resolution Sought Just want the money back with charges for fees included 307.00x2 plus 35.00x4 plus 35.00 fee for electronic stop

Company Response

3/26/2024

At Virtue Law, We pride ourselves on delivering exceptional service and maintaining the highest standards of accuracy and reliability. After reviewing your account, you enrolled with us through one of our marketing affiliates on January 26, 2024, where you received your welcome call and everything was comprehensively explained, and no further questions were asked. Also, we've already sent your creditors a cease and desist letter during this time. Unfortunately, you decided to cancel, but you were still charged for a month due to a bank error. We acknowledge the oversight and understand its impact on your financial management when we review it. To rectify this, We are pleased to inform you that we have processed a refund of $684.30, which should be reflected in your account within three business days. This action is part of our commitment to ensure fairness and restore your trust in our services. Further, we have taken the following steps to prevent such errors in the future: A comprehensive review of our internal processes to identify and correct any weaknesses. Enhanced training for our staff to reinforce our accuracy and customer care standards. Implementation of additional checks and balances in our transaction processing systems. Once again, please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your understanding.

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