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Vision Hyundai Webster complaints

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755 Ridge Road
Webster, NY 14580-2450 | Get Directions

(585) 446-4505

https://www.visionhyundaiwebst...

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Total Amount in Dispute:
$12,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Vision Hyundai Webster closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Vision Hyundai Webster

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12/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/28/2022

Have been told that my transmission will be replaced. Gave 1000 down was given 3 different dates that my transmission will be replaced. Its going on three months. Received a call from customers care service that it will be done today. Still No Transmission. Resolution Sought Replaced my transmission for discount price because, I had to take cabs for transportation I'm still making payments on this car.

10/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

10/4/2022

I perched a vehicle with them on 9/29/22 and the day I got the car, the cars engine would race to 3 on the miles per hour on park. the next day 10/30/22 the check engine light came on and when I would brake at the stop light the cars engine will race and lunge forward. My daughter almost got hurt getting out the car because of the car moving while she was getting out. I called the dealership to let them know that I will be returning the car, and would Like a refund because I don't trust their services. When i was on my way to return the vehicle on 10/1/22 it was not breaking properly and kept skiping. They refused to give me my money back. I told them if they needed more time to make sure the car was in good standing they could have called me ,and i was told "we don't have crystal ball we cant predict that was going to happen." In a sarcastic tone by the sales person Athony. Completely unprofessional. I was told i will be receiving a call monday morning 10/3/22 around 11am and i ended have to call them, after I was told I will be receiving a call back in 10 min. And an half hour went by. And I attempted to call back . I was hung up on multiple times trying to get a hold of the manager. Qhen i finally got back on the phone with mark he told me your car is else where. I told him its not my car i dont want that car. He repeated and said it is your car. And i will not be getting my money back. I have never been treated so poorly in my life Resolution Sought I would like to have all the money I put down towards the vehicle and be relived of all responsibilities to that vehicle.

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