Find a reputable business?

Complaints and Resolutions

Vision Kia complaints

Read Complaints File Complaint View Full Report

2445 Rochester Road
Canandaigua, NY 14424 | Get Directions

(585) 412-6251

https://www.visionkiacanandaig...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vision Kia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vision Kia

Sort by

2/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/18/2022

When I first purchased this vehicle I bought it on the promise and premise of getting free oil changes for the life of the car . Now , in mid stream they are telling me no more free oil changes and on my last recent oil change invoice it implies " 3 free oil changes with the purchase of a vehicle. This is a bait and switch illegality as I've not responded to their promotions to buy another vehicle . They must honor the original agreement and continue with frr oil changes for the life of the car (2015) Honda Civic . Resolution Sought Continued free oil changes for life of the car as per original premise for buying this car

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile