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Vision Nissan complaints

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785 Ridge Road
Webster, NY 14580-2450 | Get Directions

(585) 787-2000

http://www.visionnissanwebster...

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vision Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vision Nissan

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8/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

7/15/2022

I brought my car in to find out why it was jerking while I was driving took it there on Monday the 11th they gave me a call and told me that it was was my alternator I went to pick up my car and by the time I got down the road it started jerking again I called them soon as I could and left a message because it was closing then I did call them back and told them what was going on they told me to bring it in on Wednesday the 13th I got a call telling me that the car needed a new transmission I couldn't understand that I've only had the car for 6 months I bought it January the 20th 2022 okay so they called me and told me that the car I would have to pay half of the cost of $6,000 plus tax which would bring my end of the the car to $3,500 I was shot because my belief was that this was covered the transmission was covered and they said they wouldn't pay anything but half of it ,I'm having a dilemma because I think I am being taken advantage stuff could you please help me in solving this problem I just need to know who's right and who's wrong I'm very stressed out I'm a 69-year-old woman and my belief is that I've been taking advantage of could you please help me Resolution Sought I need to know if I if they're right and if I'm wrong please I need some closure to this because 3500 is a lot of money that I cannot afford although I did get a loan for it to pay it but if I can give that money back to the banks I would gladly do that but if I'm wrong then I have to deal with the consequences please help

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