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Vision Source South Hills complaints

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457 Washington Avenue A
Bridgeville, PA 15017 | Get Directions

(412) 221-0112

http://www.visionsource-southh...

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vision Source South Hills closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vision Source South Hills

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9/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

8/29/2024

Yesterday I went to vision source. I was asking questions about my prescription and what the abbreviations meant so that I understood the prescription. I still purchased glasses from the provider, the provider charged me $25 for my pupilary distance measurement when that is included when I buy glasses. I then was looking at my phone to review I had all the prescription. I go I needed and the owner and Dr, Dr. stein came out and started yelling at me that they aren't there to fill out forms for me to buy glasses online . I wasn't asking them to fill out forms, I asked them clarifying questions about the prescription to make sure I knew what the abbreviations meant before I left. Needless to say I bought glasses and left but then today I woke up and knew I was incorrectly charged for my pupilary distance measurement since I DID. Buy glasses from them and their response was " well Dr. stein was pretty mad so we will see if we can give u that money back. Someone being mad doesn't mean u get to over charge a customer . With that being said I cancelled my order for glasses that were not submitted for making yet since I was only there yesterday but I would like to report this because of how unprofessional they were and also the fact they tried to over charge and then tell me the doctors mood would decide if I was refunded . Very strange . Ver unprofessional I would like my whole claim retracted from my insurance and all of the money I paid to the provider back. Resolution Sought I would like the business to refund all money I paid out of pocket.

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