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Visionworks complaints

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2830 Campus Way N, Suite 628
Lanham, MD 20706 | Get Directions

(301) 322-1037

https://locations.visionworks....

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Total Amount in Dispute:
$949.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Visionworks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Visionworks

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2/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $948.95 Amount Settled: $0.00

Customer Complaint

1/30/2025

I purchased an eye exam and a brand new pair of glasses on December 30th 2024 . I was told it will take ten days . Today is January 28th 2025 . Still no glasses and whenever I inquire I am told they will be here in a few days but can not give me any real confirmation on the eta and it's been 29/30 days now . I purchased the glasses because I can not see with out glasses and my current glasses are broken hanging on tape . Resolution Sought Expedite my glasses now and reward me visa gift card $1500.00

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