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Vista Irrigation District complaints

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1391 Engineer Street
Vista, CA 92081-8836 | Get Directions

(760) 597-3100

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Vista Irrigation District closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Vista Irrigation District

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8/18/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/16/2021

The water supply for Lake Henshaw year round trailer park has been turned off since July 9 ,2021. They told us the well is dry and there is no water in the storage tank. Since then the water comes out of the faucet barely at a trickle and the color is dark brown. They said it would be fixed by Tuesday, July 13, 2021. It is still not fixed by today, July 16, 2021. The water barely comes out of the faucet, It is non drinkable, We cannot take showers or do laundry. They have not provided us with any supplemental water. Resolution Sought Fix the problem. Test the water coming out of our faucets and make sure we're not getting poisoned. A very high amount of long term tenants are getting sick and there has been an unusually high amount of senior deaths . Also there are not enough dumpsters for tenants trash, and electric hook ups are unsafe.

Company Response

8/6/2021

Company states; This issue has been addressed.

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