Vistana Signature Experiences complaints

Our experience with Vistana has been marred by numerous issues and unfulfilled promises. In 1999, we acquired a timeshare during a vacation in Myrtle Beach. The session we attended dragged on, coercing us into purchasing an "every other year red week" at Sheraton Broadway Plantation. Over time, it became increasingly difficult to secure the desired weeks at preferred locations. The sales pressure heightened post-Marriott's takeover, with presentations becoming longer, and maintenance fees escalating. We were consistently pressured to make further purchases or switch to the point system under the threat of fee increments. In 2022, succumbing to persistent sales tactics, we made additional purchases with promises of waived maintenance fees for two years. However, when attempting to claim this benefit, we faced resistance from Vistana representatives. They refused to honor a handwritten agreement from our 2022 purchase, promising a maintenance fee waiver for two years. Despite our persistence and evidence of this agreement, we have been met with baseless accusations and doubts regarding the legitimacy of the document. Initially, we were assured as owners that we could access facilities at any time, irrespective of our designated week. Subsequent policy changes contradicted these assurances given at the time of purchase. We hope for a favorable resolution that releases us from the timeshare. Resolution Sought We need out of our timeshare without any additional fees or having to pay off the loan.

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Since 2012, I have encountered numerous issues that have resulted in a significant discrepancy between the promises made during the sales process and the actual ownership experience. The presentation I attended proved to be highly pressurized, and I received misleading information regarding the qualifications required to become an owner. Despite not meeting the income thresholds or marital status requirements, I was falsely assured that these could be circumvented and I would have guaranteed vacations at multiple resorts nationwide. In 2019, I was compelled to attend an "Owner Update Presentation" to learn about new benefits. However, this was similarly high-pressure and offered no tangible updates apart from branding my existing package as obsolete. Despite expressing satisfaction with my current package, I was relentlessly coerced into an "upgrade" to a flex program that provided no substantial improvements. The limited availability of popular resort locations during peak times has rendered it nearly impossible for me to utilize my points without booking years in advance or banking points. I am left with a substantial number of unused points for which I am still required to pay exorbitant maintenance fees. The persistent attempts to pressure me into attending owner meetings, even during my recent stay from October 29th to November 4th, despite my repeated declinations, have exacerbated my discontent. I request the termination of my timeshare agreement with Vistana. Resolution Sought I request the termination of my timeshare agreement with Vistana.

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