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Vitale Construction Inc complaints

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11609 Eddie Park Road
St.Louis, MO 63126 | Get Directions

(314) 849-1692

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vitale Construction Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vitale Construction Inc

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7/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/14/2024

They replaced a driveway for my mother in law who was 91 at the time. After a couple of months, it began cracking and chipping. When he was called he would not answer or call back when left a message. It continues to crack and she is now 94. She can't replace it at this point. Very poor work ethics and poor work!! When seen in public by my brother in law, he immediately turned and left. He knows he ripped her off!! My husband has tried to contact him just to speak to him about checking out the driveway, and we've yet to hear from him. His wife said she would have him call ….. still hasn't happened. Please tell people not to use them! Very poor workmanship!! We would like him to fix the driveway so no one get hurt. Resolution Sought For him to fix the driveway so no one gets hurt. Also, So that it will not continue to deteriorate as it has from the beginning

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