Vivid Seats, LLC complaints

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service while upholding our terms of use. Vivid Seats facilitates thousands of successful transactions each day with satisfied customers, so we are confident in the transparency of our checkout process. This process provides customers with multiple opportunities to review the details of their order. Once our customer selected the listing they were interested in for Bert Kreischer they continued to the Login page which displayed a detailed order summary on the right side. After the customer entered an email address to create an account, they then navigated to the Checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge of $428.30 highlighted in bold text. Once the payment information is inputted, the customer is presented with our sales policies, including our “all sales are final” policy, which are disclosed throughout the purchase process and displayed at checkout with the message, “By clicking "Place order", you agree to the Vivid Seats terms of use and confirm that you are aware that you may be paying above face value for your tickets. Your credit card will be charged $428.30 . All prices in US Dollars. All sales are final.” Our customer then proceeded to select “Place Order”, at which time their order was complete. As a secondary marketplace, Vivid Seats is not affiliated with the artist/event or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. The prices of tickets on our site are set by the individual ticket sellers, not Vivid Seats, in accordance with their assessments of a range of market factors such as customer demand. This fact is stated at the top of every ticket listing page clarifying, “Prices set by sellers, may be over face-value.” Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Prior to receiving this claim we thoroughly discussed this matter with our customer and explained that they will receive valid tickets in time for their event. As all order details in question were accessible and visibly displayed prior to placing their order, we consider this matter closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department. Regards, Vivid Seats

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Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service while upholding our terms of use. Our customer reached out to us on 1/10/25 regarding their order, however they were unable to verify their order information for further assistance. It wasn't until we received this claim, when it became apparent that there was a typographical error in the email address our customer provided at the time of purchase, which is why they had not received any emails or their ticket transfer. Although we regret the customer made a typographical error, the order is considered fulfilled since we have no control over what our customers input as their email address during the time of checkout. As previously mentioned, we were unaware of the typographical prior to receiving this claim, at which time the customer's event had passed. Currently, we maintain our customer’s order will be fulfilled; as such, we consider this matter closed. Regards, Vivid Seats

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