Complaints for Vivid Seats, LLC in Chicago, IL

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
0	Unanswered

15 complaints against Vivid Seats, LLC

Sort by

12/15/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $435.00 Amount Settled: $0.00

Customer Complaint

11/7/2025

I purchased my concert tickets to the Joe Bonomassa concert in Columbus, Ohio on July 27, 22025 through Vivid Seats with my Visa Card. The Order Number is 74708655. They sent an e-mail asking me to accept my tickets November 1, 2025. When I clicked on the two tabs, these tickets appeared as if someone was trying to sell me different seats that the tickets I chose and paid for so I declined them. So, after 40 e-mails and phone calls and chats , I still didn't get my seats. Every time I tried to get the seats, [per the Vivid rep's instructions] the same message appeared, "These seats are no longer available". They sold the seats I bought and paid for. How can the specific seats I bought and paid for be sold to anyone else? If you can contact this company, ask to see proof they sent me the QR code and see what they say. A Vivid rep said he could see that I was never sent the QR code so I asked him how can the seats be unavailable if the code was never sent to me. I'm 74 years old and wanted to see this talent and got cheated out of my opportunity. For what? To be told the seats I paid honest money for were no longer available due to a simple mistake? REALLY ! Vivid can't or won't correct this? They can send you 100 E-mails saying your tickets are ready but, if they don't send the QR code, that E-mail is useless. They clearly stated that a QR code is required to get into the venue at the Palace Theater in Columbus Ohio. They NEVER SENT MINE ! Resolution Sought I just want a full refund, full stop ! They got their money, I just didn't get my tickets. How can Vivid decide to sell seats that no longer belong to them ? One of their reps agreed with me that the QR code was never issued to me, so how can they say I was sent the tickets? *The only way you can get into the venue is with a QR code on you phone. The one thing I was required to have that I was never sent. Read the reviews of Vivid, not a pretty picture! There are over 132 complaints !

Company Response

12/3/2025

Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to address this matter. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Our mission is to connect customers with individual ticket holders and amazing live events. To this end, we're committed to providing the best possible customer service while upholding our terms of use. During the checkout process our customer was able to view the delivery format for their tickets. The selection our customer made in this case was electronic transfer, where sellers transfer the tickets using the platform that the venue has issued tickets through. In such cases customers receive an email with instructions on how to access their tickets, as well as a separate email containing the transfer link which advises them to do so. We would like to note that our customer confirmed receipt of this transfer and that it is at the customer's discretion to accept or decline their tickets. In the event that a transfer is declined, Vivid Seats will take all reasonable steps to assist and may request that the transfer be resent. However, these requests are not guaranteed as the order was considered fulfilled by the initial transfer which our customer declined. We maintain that clear and adequate explanation regarding the delivery processes were provided to the customer. At this time, we will continue to comply with all agreed upon terms and conditions and consider this matter is closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.

10/6/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,768.61 Amount Settled: $0.00

Customer Complaint

9/9/2025

On September 1, 2025, I was charged on 2 different credit cards for very large sums of money for 4 tickets to the Buffalo Bills Game at the Bank of America Panthers Stadium. I did not order them. The 2 sums are from US Bank Credit Card $1936.57 and from Wescom Credit Union Knotts Berry Farm Credit Card $3832.61. Total loss is $5768.61. First discovery was September 2, 2025, and I called the number to cancel the charge which I stated was fraud, the amount of $3832.61. The other I noticed was on September 5, 2025, when checking my bank statements. That amount is $1936.57. The fraudster used my PayPal account to gain access which I rarely used and even added another card in my name which I had used to buy things online. The method of access was a very large security flaw in Microsoft Edge browser. Instead of expiring tokens when tabs went to sleep, the tokens remained live so anyone with access to my browser can use. The passwords were still protected by pin but since the tokens did not expire, there was no request to enter a pin code. This is an error on Microsoft. The tickets were distributed and sold by Vividseats LLC in Chicago and processed by PayPal in San Jose. I live in California and will be taking this case to other agencies. At least 3 more. I want the matter resolved quickly and I don't want to hear I am going to have to pay the $5768.61 which represents at least 2 months of my income. I am 62. So, this is also elder abuse financial exploitation. Resolution Sought Full refund back to the PayPal account money was stolen from.

Company Response

9/24/2025

We are in receipt of the attached letter concerning Mr. Turner's Vivid Seats orders #75345547 and #75345758. After investigating this matter, it appears that both orders passed through our security systems and did not register as fraud. Both orders were disputed with chargebacks; 75345547 was settled in the merchant's favor and 75345758 is still active. At this time, we consider this matter closed.

Load More Complaints

Complaints and Resolutions

Vivid Seats, LLC complaints