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Vivint, Inc. (Headquarters) complaints

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4931 North 300 West
Provo, UT 84604 | Get Directions

(801) 705-8066

http://www.vivint.com

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Total Amount in Dispute:
$587,398.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

125 complaints against Vivint, Inc. (Headquarters) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
121	Unanswered

125 complaints against Vivint, Inc. (Headquarters)

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5/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/17/2025

I can no longer afford to pay for a service I don't even use. I tried to cancel service last month (March 26,2025). I've been continuing to pay for the equipment but would like to cancel service and they won't let me. I tried again today Resolution Sought Let me cancel my monthly service.

3/31/2025

RESPONSE: Complaint was not answered Amount in Dispute: $327.00 Amount Settled: $0.00

Customer Complaint

3/5/2025

VIVINT SECURITY IS A SCAM!!! Don't use them they continue to charge you for monthly monitoring even after you pay them $149 to come and take down your system and place your account on hold until you move to a new location and have the system re-installed at the new location and your account re-activated. They have charged me for 8 months of monitoring while my system has been disconnected and on hold. After over 2 hours on the phone with them and 3 different people they are refusing to return over $320 in monthly monitoring fees they have been charging me, all the while my system has been disconnected and on hold for the last 8 months. Talk about fraud. Not to mention horrible customer service. Resolution Sought I want my money back for monitoring service when my system was not even connected

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