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Vivint, Inc. (Headquarters) complaints

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4931 North 300 West
Provo, UT 84604 | Get Directions

(801) 705-8066

http://www.vivint.com

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Total Amount in Dispute:
$416,971.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

115 complaints against Vivint, Inc. (Headquarters) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
112	Unanswered

115 complaints against Vivint, Inc. (Headquarters)

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10/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

9/15/2025

I'm writing to complain about this company because I feel that they took advantage of me being a senior citizen they sold us a security system and told us they would take over our other security system by paying it off they never told us that they would bill us $4000 for the equipment and now they disconnected the equipment and refused to take it back and still want to charge us and never paid off our other security system please help Resolution Sought I would like them to come and get there equipment and leave us alone

10/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,740.00 Amount Settled: $0.00

Customer Complaint

9/11/2025

Problem: was double charged $1,700 for my previous account. I have been waiting on a refund for this mistake for over a year now. This double billing was a Vivint mistake and no fault of my own. I have been calling numerous times, spoken to multiple people. All they tell me is they don't know how it happened, that a refund check is coming, but it never arrives! Every time I call, it takes hours, and I am transferred to multiple agents and departments. This has been the worst nightmare with any service in all our lives! This is unbelievable and ridiculous! Not only should this mistake be corrected immediately, we should be compensated for the countless hours spent over the past year trying to get this fixed! We closed our previous account and transferred our service to our current home of over 3 years. Yet somehow, we were billed for the current and previous account for several months. Please see notes below. Notes Date: 1-24-25 Account Name: Marisol Cardenas Address: 624 E. Jemez St. Hobbs, NM 88240 service #: 9329729 Date: 4-24-25 Agent: Khas, said: "refund is here" Previous Account Acct # 2128857 billing act # 3609 n central, Hobbs, NM 88240 Refund $1,740 mailed on 11-26-24. Called, rep. said there was an Issue w billing Account services dept. submitted to accts payable 2-3 wks. Technical support You can verify me using this link with my badge id- Badge ID - 218167 2-5-24 Vivint called Resolution Sought Refund

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