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Vivint, Inc. (Headquarters) complaints

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4931 North 300 West
Provo, UT 84604 | Get Directions

(801) 705-8066

http://www.vivint.com

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Total Amount in Dispute:
$228,617.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

107 complaints against Vivint, Inc. (Headquarters) closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
104	Unanswered

107 complaints against Vivint, Inc. (Headquarters)

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2/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $122.82 Amount Settled: $0.00

Customer Complaint

2/2/2026

My elderly parents have been trying to cancel their vivnt protection since November. We have called multiple times, put in a cancellation email, and have paid off the final payments, but they still keep calling and saying we owe more money. We have told them that we have cancelled and they still keep charging us and will not help us cancel. Resolution Sought Cancel our subscription and possibly give us compensation/ a refund for not complying with their own cancellation guidelines and ultimately leave us alone.

2/12/2026

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

1/19/2026

I have faithfully paid off my equipment. I was informed that my equipment would work without service. I paid around estimate 4000 for it. I paid around 45 monthly for service. I paid 10 extra for technical support. The first request no problem. The tech support came to my home and told me my problem would be fix he was great at helping but days later after he left i had same issue. The 2nd and 3rd request is am receiving trouble. One tech support from phone call kept me on hold for over an hour and then said i would be transfered and the staff transfer me to boost mobile. I was mailed a battery. Still is was not working. The equipment has not been working for 4 weeks now. Today i was mailed a power supply and the call center was not helpful. Resolution Sought I would like an full refund so I can choose another company. My equipment was too much to be going through this.

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