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Vizoya complaints

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1100 106th Avenue NE #102
Bellevue, WA 98004 | Get Directions

(855) 568-1847

http://www.tryvizoya.com

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Total Amount in Dispute:
$139.00

Total Amount Settled:
$70.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Vizoya closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Vizoya

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10/15/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $69.94 Amount Settled: $69.94

Customer Complaint

9/15/2025

I purchased the order on September 4, 2025. And it is the 12th of September and the company charge my account a extra 9.95 for quick delivery, I have tried to call on serial times and no one is answering please help Resolution Sought Either get my product and return my 9. 95 for the wait on this product

Company Response

10/3/2025

Hello, We sincerely apologize for the inconvenience and frustration caused by your recent order experience. After reviewing your case, we fully understand your concerns and agree that this situation did not meet expectations. As a resolution, we have processed a full refund for your order, including the expedited shipping charge. Please allow 5–7 business days for the refund to reflect in your account, depending on your bank. We truly regret the trouble this has caused and appreciate your patience and understanding. Should you have any further concerns or require additional assistance, please don’t hesitate to email us at [email protected]. Warm regards, Vizoya

4/10/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $68.94 Amount Settled: $0.00

Customer Complaint

3/28/2025

Order #6162 Confirmed Mar 11 I got the wrong order. I got 2 boxes of the NUSPA Rejuvenating & Revitalizing Anti-Hair Loss Ampoule Treatment I ordered the Peptide & Stem Cell Hair Growth System productType: OFFER externalTxnId: 193517 Requested a refund for $68.94 for the 2 boxes of Peptide & Stem Cell Hair Growth System from Vizoya through their emails [email protected] and [email protected] Did not get any help for a refund. Resolution Sought I want Vizoya to refund me $68.94 [email protected] [email protected] +1 (855) 568-1847

Company Response

3/31/2025

Good day, We sincerely apologize for the issue with your order. Due to stock limitations, we had to send the standard stock version instead of the custom-branded packaging. However, we assure you that the product inside is the same. We understand your concern and are happy to process a refund or find another resolution that works best for you. Please let us know how you'd like to proceed. Thank you for your patience and understanding.

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