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Vnbiel complaints

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1316 Yacth Drive
Chesapeak, VA 23320 | Get Directions

(205) 295-6529

http://www.vnbiel.com

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Total Amount in Dispute:
$64.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Vnbiel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Vnbiel

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2/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $64.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

ShenZhen, GuangDong CHINA, Acceptance 2022-01-02 08:21:26 ShenZhen, GuangDong Arrival at Sorting Center 2022-01-04 06:42:17 ShenZhen, GuangDong Origin Post is Preparing Shipment 2022-01-06 08:06:40 ShenZhen, GuangDong Despatch from Sorting Center 2022-01-08 07:36:19 ShenZhen, GuangDong CHINA, ShenZhen EMS, Processed Through Facility 2022-01-10 08:33:35 ShenZhen, GuangDong Released from Customs 2022-01-12 07:48:13 Already arrivedUS INTERNATIONAL DISTRIBUTION CENTER, Arrived at US 2022-01-14 07:55:31 Already arrivedUS In Transit to Next Facility 2022-01-16 07:02:15 Already arrived SC Arrived at SC 2022-01-18 08:29:31 Already arrived SC Departed Regional Facility 2022-01-20 08:43:21 Already arrived Kershaw Arrived at Kershaw 2022-01-22 07:47:40 Already arrived Kershaw Out of delivery 2022-01-24 07:15:26 Being dispatched Awaiting Delivery Scan 2022-01-26 07:09:06 Being dispatched. The delivery status of your item has not been updated(Your package may have been lost during the transportation period.pls contact sender) NEXT: Verification Code: ???,??? Resolution Sought They have said it would be here. I want my golf bag.

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